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Support for your Dyson V11™ cordless stick vacuum

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Filter

Part No. 970013-02

Replacement filter for your Dyson cordless vacuum.

€41.90

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Nickel Torque Drive Motorhead

Part No. 970100-05

High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

€87.89

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Soft roller cleaner head

Part No. 966489-15

Engineered with soft woven nylon and anti-static carbon fibre, for hard floors.

Learn more

How to get your Dyson machine working to its full potential.

Open video transcript

Washing the filter

Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.

Open video transcript

Charging your machine's battery

We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.

Phone

844-705-4777
Our helpline hours:
8:00am - 8:00pm CST Monday to Friday
9:00am - 6:00pm CST Saturday

Email

help@dyson.com
To help us address your inquiry as quickly as possible, please include the following in your email:
- Your name
- Contact number
- Product model or serial number