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Support for your Dyson Pure Cool Me™ personal purifier fan

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Remote control

Part No. 970192-01

Curved and magnetised to store neatly on the machine

€41.90

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Filter

Part No. 970342-01

Replacement remote control for your Dyson purifier.

Learn more

Remote control

Part No. 970192-04

Curved and magnetised to store neatly on the machine

€41.90

Learn more

Power supply

Part No. 969155-12

Replacement power supply for your Dyson purifier.

€66.90

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How to get your Dyson machine working to its full potential.

Open video transcript

See how to easily change the filter

You only need to change your filter after around 12 months, based on 12 hours use a day.¹ The screen tells you when the filter is full and needs replacing. Or to see remaining filter life at any time, press the Information button on your remote control.

Open video transcript

See how to get up and running

Your machine is simple to set up and use, so you can get started straight away. But if you'd like to see a step-by-step guide, watch our how-to video.

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.

Phone

844-705-4777
Our helpline hours:
8:00am - 8:00pm CST Monday to Friday
9:00am - 6:00pm CST Saturday

Email

help@dyson.com
To help us address your inquiry as quickly as possible, please include the following in your email:
- Your name
- Contact number
- Product model or serial number