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Support for your Dyson Pure Cool Cryptomic™ purifier

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Remote control

Part No. 969154-12

Curved and magnetized to store neatly on the machine

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Power supply

Part No. 969155-12

Replacement power supply for your Dyson purifier.


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Filter shroud

Part No. 969156-05

Replacement filter shroud for your Dyson purifier.

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How to get your Dyson machine working to its full potential.

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Auto mode

In Auto mode, your machine monitors and responds to air pollution. When it detects pollutants, it automatically projects HEPA filtered.

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Oscillation angle

You can set the oscillation angle of your purifying fan, from 45° to 350°.

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.


Our helpline hours:
8:00am - 8:00pm CST Monday to Friday
9:00am - 6:00pm CST Saturday

To help us address your inquiry as quickly as possible, please include the following in your email:
- Your name
- Contact number
- Product model or serial number