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Support for your Dyson Pure Humidify+Cool™ purifier humidifier

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Remote Control

Part No. 970486-01

Curved and magnetised to store neatly on the machine


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Power supply

Part No. 970484-12

Power supply for your Dyson purifier humidifier.


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Water tank

Part No. 965317-01

Replacement water tank for your Dyson purifier humidifier.


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How to get your Dyson machine working to its full potential.

How to change your machine's filter

You can find out how to monitor and replace your Combi filter in our video guide.

Open video transcript

Running a Deep clean cycle

The monthly Deep clean cycle eliminates bacteria and limescale throughout your machine's water system. Your machine's LCD screen and the Dyson Link app will let you know when it's time.

The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.


Our helpline hours:
8:00am - 8:00pm CST Monday to Friday
9:00am - 6:00pm CST Saturday

To help us address your inquiry as quickly as possible, please include the following in your email:
- Your name
- Contact number
- Product model or serial number